Flying Bark Productions is working on exciting projects such as Avatar: The Last Airbender feature film, Netflix's Stranger Things animated series, as well as our production Tales From Outer Suburbia by Shaun Tan.

The IT Desktop Support Engineer is a vital member of our technology team, ensuring uninterrupted support for artists, coordinators, and production staff in a high-performance, creative studio environment. This role involves the setup, maintenance, and troubleshooting of workstations, software applications, and core infrastructure systems across Windows, Linux, and Mac platforms. You’ll help streamline user onboarding, maintain system health, and participate in ongoing process improvement efforts to support the fast-paced demands of media production workflows.

About the Role:

Support & Troubleshooting

• Provide responsive Level 1 and 2 helpdesk support across Windows  and Mac OS environments
• Troubleshoot desktop hardware, operating systems, peripherals, network connectivity, and application-level issues
• Provide technical assistance for Visual Effects applications including Nuke, Maya, Houdini, After Effects, and Tractor

System Management & Deployment

• Install, configure, and manage desktop systems, maintaining image consistency and reliability across the studio
• Apply regular patches, security updates, and configuration changes in line with operational standards
• Monitor and maintain system health across both artist workstations and render nodes

User & Access Management

• Manage user onboarding and offboarding processes in accordance with IT policy
• Create and manage user accounts using Active Directory, ensuring access permissions are appropriately assigned and documented
• Maintain accurate OU structures, user groups, and access policies

Infrastructure & Network Support

• Support networking systems including switch configuration, static IP allocation, VLAN management, DNS and DHCP troubleshooting
• Assist with infrastructure maintenance involving storage systems (FreeNAS), backup storage, and render node clusters
• Participate in performance monitoring and capacity planning across workstations and supporting infrastructure

Documentation & Asset Management

• Maintain up-to-date asset inventories for all hardware and software resources
• Contribute to technical documentation, standard operating procedures, and DevOps internal wikis
• Track license usage and ensure compliance with software licensing agreements

Backup, Security & Operational Support

• Coordinate and validate backup routines using Bacula, BareOS, or equivalent tools
• Support physical security and studio access control systems
• Ensure endpoint systems are correctly tagged, monitored, and maintained for optimal performance and security compliance

Collaboration & Continuous Improvement

• Collaborate with IT and DevOps teams on infrastructure upgrades, testing, and new tool integrations
• Identify inefficiencies and proactively recommend and implement system improvements
• Participate in other IT or technical initiatives as needed

About You:

• Degree or diploma in Information Technology, Computer Science, or related field preferred
• Industry certifications such as CompTIA A+, Microsoft MCP, RHEL, or CCNA are a plus
• 2–4 years of desktop support or helpdesk experience, ideally in a Media, VFX, Animation, or Post-Production environment
• Experience supporting Windows, Mac workstations in a production environment

Nice to Have:

• Familiarity with render pipelines or high-throughput computing environments
• Experience with Linux OS such as RHEL, CentOS, Rocky Linux
• Familiarity with floating license servers such as FlexLM or RLM
• Working knowledge of Layer 2/3 networking including VLANs, subnetting, and basic switch configuration
• Basic scripting ability in Bash, PowerShell, CMD, or Python